FAQ
Where are you located and are you open during COVID-19?
We are located at 326 E Jericho Turnpike, Huntington Station, NY 11746. We are currently open to the general public and follow reccomended CDC guidlines to ensure the safety and welfare of our customers and staff. Please see our Contact page for more information.
What is your return policy?
To see if your item is eligible for return please view our policy page for details. See More.
Am I able to see a product from your website in person?
Yes, our On Display selection is all available to view in person. However, our 8,000 sq-ft showroom features a much larger selection. See More.
What happens if I receive a damaged product?
Please complete our online damages form for assistance on any piece that arrives damaged. To learn more about our damages policy please visit our policies page. See More.
How can I get one-on-one help with my lighting project?
We offer a variety of services for your lighting project. If you would like to make an appointment for a consultation or lighting design please visit our Services page for more details. In order for us to best assist you, we require as much information pertaining to your project ready for your appointment. See More.
Do you price match?
Absolutely! In order to price match, simply email us a copy of the competitors advertised price. Once this is verified, we will adjust your invoice. For complete details please see our policy page. See More.
If I don’t see a size or color option on the website does that mean it’s not available?
If you do not see the size or color option you are looking for, please contact us and we will be happy to look into it for you.
How do I know the item will be the right size for my space?
There are a number of methods to calculate the proper sizing. Please see our Resources page for more details. See More.
Am I able to get other items I may need to complete my project?
Yes, we offer a wide range of product categories including light bulbs, control devices, furniture, and home accessories that you can purchase online or in the showroom. See more.
For even more options, please visit our sister company, ALTER'd Home.
How do I clean my fixture?
For cleaning instructions, please contact the manufacturer for the best way to do so without potentially damaging the fixture.
What does a Proposition 65 warning mean and should I be concerned?
In the state of California, this is used to warn customers about exposures to chemicals that cause cancer, birth defects or other reproductive harm. You should always be aware and take heed of all product warnings, but also always do research of your own. For Prop 65 reproductive toxicants, the level for warnings is 1000 times lower than the lowest level at which animal studies reported no reproductive health effect.
What does Integrated LED and Lumens mean?
Integrated LED fixtures come complete with the LED arrays already built into the fixture. They are designed to provide a specific color and Lumen output and they do not have typical “bulbs” that can be replaced. Integrated LED fixtures typically last for many years, often a decade or more. Lumens (denoted by lm) are a measure of the total amount of visible light (to the human eye) from a lamp or light source. The higher the lumen rating the “brighter” the lamp will appear. See More.